Terms of Service

1. Who we are and who these terms are for

Zaistev is run by Warike UG (haftungsbeschränkt), Frobenstraße 10, 10783 Berlin, Germany ("we", "us"). The full company details are in the Legal Notice.

Zaistev is sold to businesses and freelancers who use it for their trade or profession. By creating an account you confirm that you act in that capacity and not as a consumer.

These terms apply to the website, the app and any paid plan, credit pack or add-on. Terms of your own do not apply, even if we do not object to them.

2. What Zaistev does

Zaistev finds prospects among the public followers, likers and commenters of social accounts you choose, enriches them with publicly available contact details, and lets you organise them and email them from your own mailboxes.

We read public profile data only. We do not sign in to anyone's social account to read it, and we do not read private profiles or messages. We obtain the data through a specialised data provider.

Zaistev is not affiliated with, endorsed by or connected to Instagram or Meta Platforms, Inc. Instagram is a trademark of its owner.

A social platform may change what it shows at any time. We therefore cannot promise that a given profile, field or number of results will be available.

3. Your account

You must be at least 18 years old and give true details. Keep your password and any API key secret; you are responsible for what happens under your account.

An organization's owner decides who joins it. Members act on the organization's behalf, and the organization is bound by what they do within their role.

4. Plans, credits and payment

The plans, their limits and their prices are on the pricing page at the time you buy. Statutory VAT is added where it applies.

A paid plan renews for the same period, monthly or yearly, until you cancel it. Each period starts with the plan's credits; unused plan credits do not carry over.

Reading one Instagram profile costs one credit, whether or not the profile shows an email address. Other sources, when offered, show their own price before you start.

Credit packs, AI credits and add-on hours you buy separately carry over until used.

You pay in advance, by card through our payment provider or in bitcoin where offered. If a payment fails, we tell you and may pause the paid features until it succeeds.

5. Refunds

We refund a plan's first payment if you ask within 14 days of it. This is our own promise; the statutory withdrawal right for consumers does not apply to business customers.

The promise does not apply:

• once you have used 25% of that plan's credits, or 2,500 credits, whichever comes first;
• to a purchase made with a coupon or a promotional price;
• to a renewal: cancelling stops the next renewal instead.

A credit pack is refunded within 14 days of purchase while none of its credits are used.

Write to [email protected] from the account's email address. We refund within 14 days, to the method you paid with. A bitcoin payment is refunded at its value in euros on the day you paid it, to an address you give us.

6. Payment disputes

Please write to us before you dispute a charge with your bank. If you open a dispute without asking us first and the charge was correct, you pay the fees our payment provider charged us for the dispute.

While a dispute is open we may pause the account. When it ends in our favour, the amount remains due.

7. How you may use the data

You decide whom Zaistev reads and whom you contact, so you are responsible for doing it lawfully. In particular you must:

• have a lawful basis under the GDPR for each person you keep or contact, and tell them where their data came from when the law asks you to;
• have the prior consent the law asks for before you send advertising by email. In Germany, § 7 UWG asks for it from businesses too;
• honour every objection and unsubscribe request at once, and keep the unsubscribe link Zaistev adds to each email;
• follow the terms of the mailboxes and other services you connect.

You must not use Zaistev to:

• send spam, or harass, stalk, threaten or deceive anyone;
• target children, or collect health, political, religious or other special categories of data;
• sell, publish or hand over raw lists to others;
• discriminate, or build profiles to deny anyone housing, work, credit or insurance;
• break the law, infringe anyone's rights, or send malicious content;
• copy, scrape, reverse-engineer or overload Zaistev, or get around its limits or security.

8. Processing data on your behalf

For the lists you build and the emails you send, we process personal data on your behalf (Art. 28 GDPR). You are the controller for that data; this section is our processing agreement.

• Subject and duration: the prospects, lists, campaigns and replies in your workspace, for as long as your account exists.
• Kinds of data: public profile data such as name, username, bio, follower counts, location and website. Also a public email address or phone number, the emails you send and the replies you receive.
• People concerned: the people whose public profiles you have read, and the people you email.
• We act only on your documented instructions, which are these terms and the settings you choose, and tell you if we think an instruction breaks the law.
• Everyone who handles the data is bound to confidentiality.
• We protect it with the technical and organisational measures described in the Privacy Policy.
• We use the subprocessors listed in the Privacy Policy. We announce a new one 30 days ahead; if you object on reasonable grounds, you may end the contract before it starts.
• We help you answer requests from the people concerned and meet your duties on security, breaches and impact assessments.
• We tell you without undue delay of a personal data breach that affects your data.
• When your account is deleted, we delete the data, unless the law asks us to keep it.
• We give you the information you need to show that these duties are met, and allow audits on reasonable notice.

9. AI features and agents

AI features suggest text and actions. They can be wrong. Check what they write before you send it; you are responsible for what goes out under your name.

If you connect an account to an agent, such as a mailbox or a login stored in your vault, the agent acts on your instructions with that account. Connect only accounts you may use this way.

10. Ownership

Zaistev, its software and its design belong to us. You get the right to use them while your account exists, within these terms.

Your lists, templates and content stay yours. You allow us to process them only to provide Zaistev to you.

11. Ending the contract

You may cancel a paid plan at any time in the app. It ends at the end of the period you paid for, and the account moves to the free plan.

You may delete your account at any time. Export your lists first: deletion removes them after a short grace period.

We may end the contract with 30 days' notice by email. We then refund the part you paid for but will not receive.

We may suspend or end an account at once for good cause. Examples are a serious or repeated breach of section 7, fraud, or a risk to Zaistev or to other customers. No refund is due in that case.

12. Availability and changes to the service

We work to keep Zaistev available and accurate but cannot promise it will be uninterrupted or error-free. Maintenance and outages of the platforms and providers we rely on can interrupt it.

We improve Zaistev over time. We do not remove a paid feature you rely on, during a period you paid for, without telling you. You may then cancel and get back the unused part.

13. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

For slight negligence we are liable only if we breach an essential obligation, one that makes the contract possible and that you may rely on. Our liability is then limited to the damage that is typical and foreseeable for this kind of contract.

Any further liability is excluded. These limits also protect our staff and agents.

14. Claims against us caused by your use

If someone claims against us because you used Zaistev in breach of these terms or the law, you hold us harmless. This covers the claim and the reasonable costs of our defence, unless you are not responsible for the breach.

We tell you about such a claim promptly and do not settle it without talking to you.

15. Changes to these terms

We email you any change to these terms at least 30 days before it applies, with the new text. If you object, you may end the contract before the change applies.

If you do not object, the change applies from the date given. Silence never counts as agreement to a higher price or to a change of what you have bought; those need your express consent.

16. Law, courts and language

German law applies, without the UN Convention on Contracts for the International Sale of Goods. If you are a consumer after all, the mandatory protections of your home country still apply.

If you are a merchant or a public body, the courts of Berlin hear any dispute. We may also sue you where you are based.

These terms exist in English and Spanish. If the two differ, the English text prevails.

If a clause is invalid, the rest stays in force.

17. Contact

Write to us at [email protected], or by post to Warike UG (haftungsbeschränkt), Frobenstraße 10, 10783 Berlin, Germany.